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At Hamilton Appointments finding the right fit is simple

Every business is unique, and every candidate is individual. Both have different values, principles and reasons why they do what they do – Hamilton Appointments can help you find that someone that has the same beliefs. Whether you are an employer or a job seeker, we will connect you with the “right fit”.

Customer Care Advisor (HA049)

Featured job

Bedford Outskirts, Bedfordshire

Customer Service & Call Centre

£21,000 per annum

Full time / Permanent

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Job description

Are you an experienced Customer Service professional that is looking for your next position within a fast paced, collaborative and growing business?

Hamilton Appointments are currently seeking a Customer Care Advisor to join their client based on the outskirts of Bedford for a 12 month contract.

Maintaining the first class level of service their customers expect, you will be handling high volume of contacts from internal and external customers, via phone, email, web chat and social media.

Job Summary:

  • Work towards both individual and company KPI's
  • Offer a professional after sales experience
  • Respond to high level of enquiries via multiple communication streams
  • Support team members to offer high level customer experience
  • Work towards continuous improvement initiatives
  • Ensure complaint reductions
  • General administration

The successful candidate will possess excellent verbal and written communication skills, along with a "can do" attitude.

Previous experience within a similar role, ideally a call centre, would be an advantage and due to location your own transport would be essential.

This is position is initially a 12 month contract with the possibility of extending. Working Monday to Saturday 9am to 6pm with the weekend shift being 2 - 3 per month, with a day off in lieu in the week.

For more information on this role, apply today!

Due to the volume of applications we may not be able to respond to all applications. If you do not hear from us within 7 days unfortunately you have not been successful on this occasion.This vacancy is being advertised by Hamilton Appointments, who are acting as an Employment Agency.

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