At Hamilton Appointments finding the right fit is simple

Customer Operations Manager - Bedfordshire - Permanent

Are you highly organised, customer-focused, and confident managing multiple moving parts within a fast-paced business?

We're recruiting for an exciting Customer Success & Operations Manager opportunity with a growing and ambitious business operating within the drinks, hospitality and service solutions sector. This is a varied position that combines customer operations, administration, logistics coordination and office management, making it ideal for someone who enjoys being at the centre of a busy operation.

This role would suit someone from a customer operations, sales support, service coordination or office management background who enjoys working closely with different departments and making a real impact on the day-to-day running of the business.

The Role:

Working closely with senior leadership and internal teams, you'll help ensure smooth operational performance while delivering exceptional customer support.

Key responsibilities include:

• Managing customer records, databases and administration processes
• Processing customer orders via phone, email and online systems
• Coordinating courier and distribution activities to ensure timely delivery
• Liaising with external suppliers and service providers
• Supporting stock control, forecasting and inventory management
• Assisting with reporting and administrative finance processes
• Supporting office coordination, events and training days
• Identifying opportunities to improve operational processes and efficiencies
• Delivering a high standard of customer service across all touchpoints

What They're Looking For:

We're keen to speak with candidates who have experience in:

• Customer Operations
• Service Coordination
• Sales Administration
• Office Management
• Logistics or Distribution Support
• Hospitality, FMCG or service-led environments

You'll also need:

• Excellent organisational and communication skills
• Strong attention to detail
• A proactive and solutions-focused mindset
• Confidence managing multiple priorities simultaneously
• Good Microsoft Office skills
• Experience using Sage 50 or similar systems would be advantageous

What's On Offer:

• Circa £30,000 per annum salary (depending on experience)
• 25 days holiday + bank holidays
• Company pension scheme
• Cycle to Work scheme
• Ongoing training and development opportunities
• Friendly and collaborative working environment
• Genuine long-term career progression opportunities

This is an excellent opportunity to join a growing business where you can play a key role in supporting operations, improving processes and delivering outstanding customer service.

Apply today or contact us for a confidential discussion.

Due to the volume of applications we may not be able to respond to all applications. If you do not hear from us within 7 days unfortunately you have not been successful on this occasion. This vacancy is being advertised by Hamilton Appointments, who are acting as an Employment Agency.